Vet Medicine Supermarket - SpottyTail.com Terms and Conditions

Terms and Conditions

PRESCRIPTIONS
If you are ordering prescription only medicine, please send us the original prescription given to you by your vet. By law, we cannot send out your pets medication until we recieve this.

PAYMENTS
All payments are dealt with through a secure payment processor, all data exchanged between the server and yourself is encrypted.

DELIVERY
Delivery is free on orders over £30.00. Delivery for food orders is currently £8.00. We aim to despatch all items within 2 working days of completion of the order, or receipt of prescription if applicable. All items will be sent via Royal Mail First Class. Unless recorded or special delivery is selected.

Returns policy

If we have sent the wrong item, but the correct item was ordered

We will post out the correct item with an self-addressed envelope enclosed with stamps on it so the customer can return the item to us. If this item is a prescription item, we will legally have to receive the original back before sending the replacement - in this case the item must be returned by royal mail standard first class, if the item is returned by another method (such as recorded delivery, special delivery or courier) only the cost of first class for this item would be refunded to the customer.

If customer orders the wrong size/type (not including prescription items)

Customer can return the item to us at their expense. Once we have received it back, we will refund the customer the cost of the products in their order (we keep all of the original postage charge).No refund if opened/unsealed/not in original packaging.

If customer orders the wrong size/type (prescription items)

Item should be returned to us or disposed of correctly. We cannot give any refund (sealed or unsealed) as legally the item cannot be re-sold

We reseve the right to verify the authenticity of all orders and prescriptions received.

The information provided is as accurate as possible, it is not intended to be a substituTe for seeing your Veterinary Surgeon.

This website is based in the United Kingdom and is for the supply of products within the UK only. We will not accept or process overseas orders.

Vetmedicinesupermarket shall not be liable for any losses or claims arising directly or indirectly from use of this website.

« Back